Privacy Policy

Last Updated: January 2025

At Zhongshan EPERS Electrical Appliance Co., Ltd. ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or submit inquiries through our contact forms.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you communicate with us:

• Name
• Company name
• Email address
• Country/Region
• Phone number (if provided)
• Product requirements and messages

1.2 Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide product quotations
• To process orders and manage business relationships
• To improve our products and services
• To communicate about new products, updates, or promotions (with your consent)
• To comply with legal obligations
• To detect and prevent fraudulent activities

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., email services, payment processors)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request restriction of data processing

To exercise these rights, please contact us using the information below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Cookies and Tracking

We may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are intended for business users. We do not knowingly collect information from children under 16 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.